Electrician FAQs – New Cross, SE14
Find answers to the most common electrical questions our customers ask in New Cross, SE14 and the surrounding areas. If you need help urgently, call us on 0800 3101 352.
General Electrical Questions
Do you offer emergency electrician services in New Cross?
Yes. We provide rapid-response emergency call-outs across New Cross, Brockley, Deptford, Telegraph Hill and SE14 postcodes. Our electricians aim to arrive as quickly as possible for faults such as power loss, burning smells, tripping circuits or dangerous wiring.
How fast can you attend my property?
For emergencies, we aim to attend within 60 minutes depending on availability. For non-urgent work, we offer same-day or next-day slots throughout New Cross.
Do you charge a call-out fee?
We provide transparent pricing. Emergency call-outs may include a call-out charge, but most standard appointments are quoted upfront with no hidden fees.
Are your electricians qualified?
Yes. All engineers are fully qualified, insured and trained to the latest UK electrical regulations. All work is carried out safely and certified where required.
Do you cover areas outside New Cross?
Yes. We also cover SE14, SE8, SE4 and surrounding areas including Brockley, Deptford, Queens Road Peckham, Nunhead and Telegraph Hill.
Safety & Fault Questions
Why does my RCD keep tripping?
Common causes include faulty appliances, damaged wiring, overloaded circuits, water ingress or deteriorating insulation. We use professional testing equipment to locate the fault accurately.
What should I do if I smell burning near my fuse board?
Turn the power off immediately and call an emergency electrician. Burning smells can indicate overheating cables or loose connections and should be treated as urgent.
My lights keep flickering – is this dangerous?
Flickering lights can be caused by loose connections, faulty fittings or overloaded circuits. It’s important to have this checked, as loose connections can pose a fire risk.
How do I know if my wiring is outdated?
Common signs include: old fuse boxes, fabric or rubber insulation, frequent tripping, mismatched sockets, or no RCD protection. We can inspect your wiring and recommend upgrades if required.
EICR, Landlord & Compliance Questions
Do you carry out EICRs for landlords?
Yes. We complete Electrical Installation Condition Reports for landlords, homeowners and estate agents in New Cross. Reports are clear, compliant and include explanations of all codes (C1, C2, C3, FI).
How often does a rental property need an EICR?
Current regulations require rental properties to have an EICR at least every 5 years, or sooner if recommended on the report.
What do C1, C2 and C3 codes mean?
C1 – Immediate danger, requires urgent repair.
C2 – Potentially dangerous, repair needed.
C3 – Improvement recommended.
FI – Further investigation required.
Do you provide remedial work after an EICR?
Yes. We can complete all required remedial work and issue certification once the installation is brought up to standard.
Consumer Units, Fuse Boards & Rewiring
Do I need to upgrade my old fuse board?
If your property still has an old-style fuse box without RCD/RCBO protection, an upgrade is strongly recommended for safety and compliance. Modern boards significantly reduce shock and fire risks.
How long does a consumer unit upgrade take?
Most fuse board upgrades take between 2–5 hours depending on the property size and testing requirements.
Do you carry out full and partial rewires?
Yes. We handle rewires on older properties, modern flats, HMOs and commercial units. All rewiring work includes testing and certification.
Installation, Appliances & Lighting
Can you install new sockets, lighting or appliances?
Yes. We install lighting, sockets, switches, ovens, cookers, extractor fans and more. All work is tested for safety once completed.
Do you install outdoor lighting?
Yes. We fit garden lighting, security lighting, PIR sensors and decorative outdoor fixtures.
Do you install smoke and heat alarms?
Yes. We install mains-powered smoke alarms, heat alarms and interlinked systems for landlords and homeowners.
Pricing & Booking Questions
How much do your services cost?
Costs vary depending on the job. We provide upfront quotes before any work begins. Contact us for a free estimate.
Do you guarantee your work?
Yes. All work is completed to the latest standards and includes a workmanship guarantee.
How do I book an electrician?
You can call us on 0800 3101 352 or use our contact form to schedule an appointment.
Need an Electrician in New Cross?
If you have a question not listed here or need immediate help, contact New Cross Electricians today.
Phone: 0800 3101 352
Serving New Cross, Brockley, Deptford, Telegraph Hill & Queens Road Peckham.
